Shipping policy

Dear Buyer,

Thank you very much for purchasing products on our cross-border e-commerce platform. To help you clearly understand the relevant information about product delivery, we hereby provide you with the following detailed instructions:

Order Placement and Shipment


After you successfully place an order and complete the payment, we will process your order within [estimated processing time]. The processing includes product picking, packaging, and arrangements for the handover with logistics carriers.

We will select an appropriate logistics method for shipment based on your order information and the delivery address. The main logistics methods include international express services (such as DHL, FedEx, UPS, etc.), international postal parcels (such as China Post Registered Small Parcels, etc.), and dedicated logistics services. Different logistics methods vary in terms of transportation time, cost, and traceability. We will make comprehensive considerations to arrange for you.

Logistics Information Inquiry


Once your products are shipped, we will send the logistics tracking number to the email address reserved for your order or to the platform message center. You can use this tracking number to check the shipping progress of the package on the official website of the corresponding logistics carrier or on third-party logistics inquiry platforms.

International express services usually provide relatively detailed and real-time logistics information updates, allowing you to know the origin, transit stations, estimated arrival time, and other information of the package at any time. The information update frequency of international postal parcels and dedicated logistics services may be relatively low, but you can still generally grasp the transportation trajectory of the package.

Transportation Time


  • International Express: Under normal circumstances, for packages shipped to major developed countries and regions such as Europe and the United States, the transportation time is approximately 3 - 7 working days; for shipments to other regions, it may take about 5 - 10 working days. However, during special periods (such as the peak shopping season, public health events, etc.), the transportation time may be extended.
  • International Postal Parcels: The transportation time is relatively long, usually ranging from 15 to 30 days or even longer, depending on the destination country or region and the efficiency of the postal service.
  • Dedicated Logistics Services: Its transportation time is between that of international express services and international postal parcels, generally around 7 - 15 days. It has certain advantages in terms of timeliness for specific countries or regions.

Package Packaging and Marking


We will use appropriate packaging materials to package the products you purchased to ensure their safety during transportation. For fragile items, additional cushioning materials such as bubble wrap and foam will be added for protection, and the word "Fragile" will be marked on the outside of the package.

The package will clearly display the recipient's name, address, contact number, as well as the sender's relevant information. Meanwhile, there will also be a brief description of the products and quantity markings to facilitate identification and handling by logistics personnel during transportation and delivery.

Customs Clearance


During the transportation of the package, it may be subject to customs clearance procedures in the destination country. The customs may inspect the package to verify whether the information about the value, quantity, and category of the products is consistent with the declaration and levy customs duties or other taxes and fees (if applicable) according to the relevant regulations of the destination country.

We will do our best to assist with the customs clearance work to ensure the accuracy and completeness of the declared information. However, in some cases, the customs may require the recipient to provide additional information or documents to complete the clearance procedures. If you receive a notice from the customs, please cooperate in a timely manner and provide the relevant materials as required to avoid package delays or returns.

Freight and Potential Costs


The fees you paid when placing the order already include the product price and freight (unless otherwise stated). The calculation of freight is determined based on factors such as the weight, volume, transportation distance of the products, and the selected logistics method.

In case customs duties, value-added tax, or other taxes and fees are incurred due to customs clearance, these costs are usually borne by the recipient. The specific amount of taxes and fees and the payment method will be notified to you by the customs of the destination country. In some countries or regions, there may be a tax exemption threshold, and you may not need to pay taxes and fees when the value of the purchased products does not exceed this threshold.

Package Receiving and After-sales Service


When the package arrives in your area, the delivery personnel of the logistics carrier will contact you according to the address information on the package and arrange for delivery. Please make sure that the contact number filled in when placing the order is accessible so that the delivery personnel can get in touch with you in a timely manner.

After receiving the package, please check on the spot whether there are any signs of damage or tampering on the package. If you find any problems with the package, please raise objections to the delivery personnel when signing for it and contact us in a timely manner. We will assist you in handling relevant after-sales issues, such as product damage, missing items, or inconsistency with the order.

Thank you again for your support and trust. If you have any questions or need assistance during the mailing process, please feel free to contact us. We will serve you wholeheartedly.

Wish you a pleasant shopping experience!

[Name of the Cross-border E-commerce Seller's Store]
[Date]